AlienCloud PBX: Cloud Phone System for Business Calls, Extensions and Call Routing
AlienCloud PBX by AlienVoIP gives SMEs and growing companies a cloud-hosted phone system with extensions, DID number, concurrent calls, call recording, call forwarding, call transfer, IVR and SIP trunk connectivity.
Suitable for offices, branches, sales teams, support teams and inbound call teams that need a professional phone system without purchasing and maintaining a traditional onsite PBX server.
Make Business Calls Easier to Answer, Transfer and Track
A growing team needs more than a basic phone line. AlienCloud PBX helps organize incoming calls, extensions, transfers, call recording and reporting so customer enquiries can be handled more professionally.
Answer More Calls
Use DID number, incoming channels, ring groups and call forwarding to reduce missed business calls during busy periods.
Transfer Smoothly
Extensions and call transfer help reception, sales, support and branch teams pass calls to the right person faster.
Record for Reference
Call recording helps with training, customer dispute reference, service quality checking and internal follow-up.
Review Call Activity
SCALE plans include reports, operator panel and wallboard features for teams that need better call visibility.
One Cloud PBX Platform for Extensions, DID, SIP Trunking and Call Management
AlienCloud PBX is designed for companies that want a practical office phone system without managing traditional PBX hardware.
- Cloud-hosted PBX service for business phone calls.
- Use with compatible IP phones, desktop clients, mobile clients or softphones.
- Support for extensions, DID number, concurrent calls and outbound call minutes.
- Call forwarding, call transfer, IVR and routing for better customer handling.
- Call recording and call reports for management reference.
Created and Supported by AlienVoIP
AlienVoIP provides business VoIP, SIP trunk, DID number and Cloud PBX solutions for SMEs that need reliable calling, easier call handling and scalable communication options.
Key Features That Help Your Team Manage Calls Better
AlienCloud PBX combines office phone system essentials with advanced features for growing businesses and inbound call teams.
Extensions
Create phone extensions for users, departments or branches so calls can be handled by the right person.
DID Number
Receive business calls through a local DID number and route incoming calls to your PBX, extensions or teams.
SIP Trunking
Connect Cloud PBX calling through SIP trunk service for incoming and outgoing business communication.
IVR Call Menu
Guide callers to sales, support, accounts or reception using a voice menu that improves first-call routing.
Call Forwarding & Transfer
Forward calls to available users and transfer calls between team members, branches or departments more smoothly.
Inbound Call Center Tools
SCALE plans include inbound call center functions, operator panel, wallboard, call reports and Linkus UC clients.
AlienCloud PBX SME Plans
SME plans are suitable for offices that need a clear monthly Cloud PBX package with extensions, DID number, incoming channels, concurrent calls, outbound minutes and call recording storage.
SME-4
RM89/month
2 months advance deposit
- Up to 4 extensions
- 1 DID with 1 incoming channel
- 2 concurrent calls
- 300 outbound call minutes
- 300MB call recording storage
SME-8
RM149/month
2 months advance deposit
- Up to 8 extensions
- 1 DID with 2 incoming channels
- 4 concurrent calls
- 500 outbound call minutes
- 300MB call recording storage
SME-16
RM199/month
2 months advance deposit
- Up to 16 extensions
- 1 DID with 4 incoming channels
- 8 concurrent calls
- 500 outbound call minutes
- 300MB call recording storage
SME-24
RM249/month
2 months advance deposit
- Up to 24 extensions
- 1 DID with 4 incoming channels
- 12 concurrent calls
- 500 outbound call minutes
- 300MB call recording storage
Cloud PBX Package Overview
Use the package image below as a quick reference, then contact AlienVoIP for the suitable plan based on your users, concurrent calls and call handling requirements.
AlienCloud PBX SCALE Plans
SCALE plans are suitable for teams that need more call visibility, inbound call center features, operator panel, wallboard, call reports, Linkus UC clients and Linkus Chat.
SCALE-10
RM119/month
- 10 extensions
- 4 concurrent calls
- 500 minutes call recording
- Inbound call center solution
- Operator panel and wallboard
- Call reports with graphs/charts
- Linkus UC desktop/mobile clients
- Linkus Chat
SCALE-20
RM199/month
- 20 extensions
- 8 concurrent calls
- 500 minutes call recording
- Inbound call center solution
- Operator panel and wallboard
- Call reports with graphs/charts
- Linkus UC desktop/mobile clients
- Linkus Chat
SCALE-30
RM299/month
- 30 extensions
- 12 concurrent calls
- 500 minutes call recording
- Inbound call center solution
- Operator panel and wallboard
- Call reports with graphs/charts
- Linkus UC desktop/mobile clients
- Linkus Chat
SCALE-40
RM389/month
- 40 extensions
- 16 concurrent calls
- 500 minutes call recording
- Inbound call center solution
- Operator panel and wallboard
- Call reports with graphs/charts
- Linkus UC desktop/mobile clients
- Linkus Chat
SME Plan or SCALE Plan — Which One Should Your Business Choose?
The best plan depends on the number of users, how many calls happen at the same time, whether call center visibility is needed, and how your team handles incoming calls.
| Requirement | Recommended Direction |
|---|---|
| Simple office calling | SME plans are suitable for extensions, DID number, incoming channels, concurrent calls, outbound minutes and call recording storage. |
| Sales or support team | SCALE plans are suitable when the team needs inbound call center features, call reports, operator panel and wallboard visibility. |
| Branch communication | Cloud PBX can support easier extension calling, call transfer and central call handling across locations. |
| Mobile or hybrid staff | Desktop and mobile clients help users stay connected outside the desk phone environment, depending on package and setup. |
Why Businesses Choose AlienCloud PBX
A cloud phone system helps reduce hardware dependency, simplify maintenance and improve daily call management.
No Onsite PBX Server Required
Cloud hosting removes the need to purchase and maintain a traditional onsite PBX server for basic office telephony.
Less Maintenance Burden
Setup, configuration and support can be handled by AlienVoIP, reducing the internal workload for phone system management.
Scalable as the Team Grows
Start with the right number of extensions and upgrade as users, branches or call volume increase.
Clearer Call Flow
IVR, ring groups, forwarding and transfers make it easier for customers to reach the right department.
Better Management Visibility
SCALE plans provide operator panel, wallboard and call report features for better daily call monitoring.
Predictable Monthly Plans
Clear monthly Cloud PBX plans make it easier to select based on extensions, concurrent calls and call handling needs.
Suitable for SMEs, Branches and Teams That Handle Customer Calls Daily
AlienCloud PBX is suitable for businesses that want a more organized way to answer, route, transfer and record calls.
- SME offices and growing companies
- Reception, sales and support teams
- Retail, showroom and branch operations
- Companies replacing old PABX systems
- Businesses needing DID number and SIP trunking
- Inbound call teams needing reports and wallboard
- Companies with remote or hybrid staff
- Malaysia and Singapore business enquiries
How to Start Your AlienCloud PBX Experience
Share a few business and technical details so the suitable SME or SCALE plan can be recommended accurately.
Share Users & Calls
Provide the number of users, extensions, branches and expected concurrent calls.
Confirm Call Flow
Share whether IVR, ring group, call forwarding, recording or call reports are required.
Select Devices
Confirm if your team will use IP phones, desktop clients, mobile clients or softphones.
Setup & Test
Proceed with Cloud PBX setup, DID/SIP configuration, extensions, call routing and testing.
Need a Cloud PBX Plan Recommendation?
Send your enquiry with the number of users, extensions, branches, concurrent calls, DID/SIP requirement, call recording needs and whether a simple SME plan or SCALE call team plan is required.
Frequently Asked Questions
Helpful answers for companies comparing Cloud PBX, SIP trunking, DID number, office extensions, call recording, IVR and call center features.
What is AlienCloud PBX?
AlienCloud PBX is a cloud-hosted business phone system by AlienVoIP. It supports extensions, DID number, SIP trunking, call forwarding, call transfer, IVR, call routing, call recording and desktop/mobile app access depending on the selected plan.
Which AlienCloud PBX plan is suitable for a small office?
SME plans are suitable for small and medium offices that need extensions, DID number, concurrent calls, outbound call minutes and call recording storage. The right plan depends on the number of users and concurrent calls required.
What is the difference between SME plans and SCALE plans?
SME plans focus on essential office phone needs such as extensions, DID, concurrent calls, outbound minutes and call recording storage. SCALE plans add inbound call center functions, operator panel, wallboard, call reports, Linkus UC desktop/mobile clients and Linkus Chat.
Does AlienCloud PBX include DID number?
SME plans include 1 DID with incoming channels based on the selected package. DID availability, activation and approval are subject to package confirmation and service requirements.
Can AlienCloud PBX work with IP phones and mobile apps?
Yes. AlienCloud PBX can be used with compatible IP phones, desktop clients, mobile clients and softphones depending on the setup and selected package.
Does AlienCloud PBX support call recording?
Yes. Call recording is available. SME plans include call recording storage, while SCALE plans include call recording minutes according to the selected package.
Can calls be routed to different departments?
Yes. Call routing, IVR, ring groups, call forwarding and call transfer can help direct incoming calls to sales, support, accounts, reception or branch teams.
Is a cloud PBX suitable for multiple branches?
Yes. Cloud PBX is suitable for offices and branches that need easier extension calling, call transfer and centralized call handling across locations.
What information is needed for a quotation?
Please share the company name, contact person, location, number of users or extensions, expected concurrent calls, DID or SIP trunk requirement, IP phone requirement, branch count and any call recording, IVR or report requirements.
Does AlienVoIP support Malaysia and Singapore enquiries?
Yes. AlienVoIP supports business VoIP and Cloud PBX enquiries for Malaysia and Singapore. Service suitability depends on package, location, setup requirements and technical review.